terms of sale
1. Scope
These Terms of Sale apply, without restriction or reservation, to all consulting services offered by Johanna Jourdain and Oudé Queta, trading as "Oūna Consulting" (see our Legal Notice), to any business or professional client (the "Client") requesting them. These services notably cover premium positioning, brand identity and brand environment. These Terms of Sale apply exclusively to professional clients acting within the scope of their business activity; they are not intended for consumers.
2. Quotes and order formation
Every engagement is the subject of a quote or commercial proposal detailing the nature of the services, their price and the terms of delivery. The quote is valid for 30 days from the date it is issued, unless stated otherwise. An order is considered final only once the Client has signed and returned the quote, together with any deposit specified. Any additional service not included in the initial quote is subject to a supplementary quote.
3. Prices
Service prices are stated in euros, exclusive of tax, on each quote. Applicable VAT is specified where relevant. Unless stated otherwise, no discount is granted for early payment.
4. Payment terms
Unless specific terms are stated on the quote, payment is made by bank transfer according to the following schedule: a deposit upon signature of the quote, with the balance due upon completion of the service or according to the billing schedule set out in the contract. The payment term for invoices may not exceed 60 days from the invoice date, in accordance with Article L441-10 of the French Commercial Code, unless otherwise stated on the quote.
5. Late payment
In accordance with Articles L441-10 and D441-5 of the French Commercial Code, any late payment automatically triggers, without need for a formal notice:
Late payment penalties calculated at the interest rate applied by the European Central Bank to its most recent refinancing operation, increased by 10 percentage points;
A flat-rate recovery fee of €40 per unpaid invoice, without prejudice to additional compensation upon proof if actual recovery costs exceed this amount.
6. Performance of services
Services are performed according to the indicative timeline set out in the quote, it being specified that Oūna Consulting is bound by an obligation of means (best efforts), not an obligation of result. Stated timelines are indicative; exceeding them shall not entitle the Client to cancel the order, claim penalties, or seek damages, except by express agreement to the contrary.
7. Client obligations
The Client agrees to provide Oūna Consulting with all information, material and documents necessary for the proper performance of the service, within the agreed timeframes, and to respond within a reasonable time to requests necessary for the project's progress. Any delay attributable to the Client in providing such material may result in a proportional extension of the performance timeline.
8. Intellectual property in deliverables
Unless otherwise stated on the quote, intellectual property rights in deliverables created specifically for the Client (recommendations, brand identity materials, strategic documents) are transferred to the Client upon full payment of the agreed price. Oūna Consulting retains the right to reference, as a commercial credential, the services performed for the Client, unless a confidentiality agreement provides otherwise.
9. Confidentiality
Each party agrees to keep strictly confidential any confidential information it becomes aware of in the course of performing the services, and to use it solely for the purposes of the contractual relationship.
10. Liability
Oūna Consulting's liability may only be engaged in the event of proven fault and shall, in any event, be limited to the total amount, exclusive of tax, actually paid by the Client for the service concerned. Oūna Consulting shall not be liable for indirect damages such as loss of business, loss of opportunity or commercial harm.
11. Termination
If either party fails to remedy a breach of its obligations within 15 days of a formal notice that has remained without effect, the other party may terminate the service in progress, without prejudice to any damages that may be claimed. Services already performed and costs already incurred remain due.
12. Force majeure
Oūna Consulting shall not be held liable if the performance of a service is delayed or prevented due to an event of force majeure as defined by Article 1218 of the French Civil Code and French case law.
13. No right of withdrawal
As these Terms of Sale apply exclusively to professional clients acting within the scope of their business activity, the right of withdrawal provided for under the French Consumer Code does not apply.
14. Dispute resolution
In the event of a dispute relating to the formation, performance or interpretation of these Terms of Sale, the parties shall first seek an amicable solution before initiating any legal proceedings. Failing an amicable agreement, the dispute shall be submitted to the competent French courts, notwithstanding multiple defendants or third-party proceedings.
15. Governing law
These Terms of Sale are governed by French law.
Last updated: 18 September 2026